Effective Date: June 10, 2026

At Lamora, customer satisfaction is important to us. Due to the nature of our skincare, haircare, beard care, and body care products, we maintain the following return and exchange guidelines.

Returns

For health, safety, and hygiene reasons, we do not accept returns on opened, used, or tampered products.

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Exchanges

Exchanges may be approved only if:

• The wrong product was received
• The product arrived damaged during shipping
• The product is defective

To request an exchange, please email us at lamoraskin@gmail.com with:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

Refunds

Approved refunds will be processed back to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Shipping fees are non-refundable unless the error was caused by Lamora.

Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled.

Allergies and Skin Sensitivities

Customers are responsible for reviewing ingredient lists prior to purchase.

Lamora is not responsible for allergic reactions, sensitivities, or misuse of products.

We recommend performing a patch test before full use.

Contact Us

For return or exchange requests, contact:

Email: lamoraskin@gmail.com